An Interview With Graham Donoghue, the CEO of Sykes Holiday Cottages (Rentals United)

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Business Category	Holiday Lets
Resource Title	An Interview With Graham Donoghue, the CEO of Sykes Holiday Cottages
URL	👉 Click here to view
Type of Resource	Interview
Custom Content	Rentals United
Custom Content	• Net promoter score for property managers • Tracking 21 million properties globally • Acquiring other management companies in a controlled way • Holding onto brands & people, providing tech & customers • What to do with 22,000 organic leads a year • Repeat customers as a measure of brand success • Not competing with large OTAs in big cities • From a pricing brochure to making 2.5m price changes a year • Making company culture "phenomenal" • An analyst in each department • Thoughts on OTAs and U.S.-based managers • Thoughts on consolidation and guest experience

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